We want you to absolutely love your Silken Swan pieces. If something isn’t right, we’re here to help with easy returns and clear policies—because softness should never be stressful.
Once your return is approved and received, your refund will be issued to your original payment method within 5-10 business days. you’ll get. confirmation email as soon as it’s processed.
We don’t offer direct exchanges at this time. if you’d like a different item, simply return the original and place a new order.
If your item arrives damaged or incorrect, email us at support@silkenswan.com within 5 days of delivery. include your order number and clear photos of the issue—we’ll make it right as quickly and softly as possible.