Your questions, gently answered.
At the moment, we only ship within Canada.
We’re working on expanding internationally—sign up for our newsletter to be the first to know when we do.
Please note: shipping times may vary slightly during holidays, launches, or sale events.
Shipping is calculated at checkout based on your location and order size.
We sometimes offer free shipping promos—keep an eye on your inbox and our socials.
Not at the moment—but it’s on our radar. All orders ship with tracked standard delivery for now.
If your order hasn’t been processed yet, we’ll do our best. please email hello@silkenswan.com within 12 hours of placing your order.
We accept Visa, Mastercard, American Express, Apple Pay, and Shop Pay.
All payments are secure and encrypted.
Only one discount code can be applied per order. choose the one that gives you the most magic.
Due to the intimate nature of our pieces, all lingerie is final sale for hygiene reasons
Sleepwear may be eligible for return within 7 days of delivery, as long as it is:
Accessories (such as pillowcases, scrunchies, eye masks, and bonnets) can also be returned within 7 days if unopened and unused.
Please note: we do not cover return shipping fees, and all returns must be approved by our customer care team before being sent back.
If you’re unsure about sizing or have questions before purchasing, feel free to reach out—we’re always happy to help you find your perfect fit.
If your item is eligible and unworn, reach out to us within 5 days of delivery. we’ll do our best to accommodate your request based on inventory.
So sorry love—please email us within 48 hours with a photo and your order number. We’ll fix it right away.
Each product page has detailed size guide and fit notes. Most of our pieces are designed with adjustability and soft stretch for a more flexible fit.
We’re working to expand our size range as we grow. Inclusivity is important to us—thank you for your patience and support
If you prefer a snug fit, size down . for a looser feel, size up. When in doubt, email us or DM—we’ll help you find your perfect fit.
We use 100% mulberry silk, chosen for its softness, durability, and skin-loving benefits. it’s breathable, ethically sourced, and made to last
All our silk pieces—from pillowcases and scrunchies to lingerie and sleepwear—are made with 100% mulberry silk and deserve a little extra love. But don’t worry it’s easier than it sounds.
You can either hand wash or machine wash gently —here’s how:
For Machine Washing:
For Hand Washing(ideal for longevity)
Treat your silk with softness, and it’ll return the favour for years to come.
Yes, We work with trusted partners who share our values of fairness, safety, and sustainability
We’re based in Vancouver, Canada—where the rain kisses silk and the tea is always stepped in rose water
Yes! Our signature gift wrap option is available at checkout—ideal for birthdays, bridal gifts, or self-love moments
Email us at hello@silkenswan.com or visit our [contact page]. We typically respond within 1—2 business days.