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We're here—gently, always.
Submit a request
Whether you have a question, a concern, or just want to say hi, we’d love to hear from you.
every message is read with care.
Open Hours
Mon – Fri : 8:30 – 18:00
Phone number
Our Email
For Order Inquiries
If your question is about an existing order, please include :
- Your full name
- Order number
- Any relevant photos if it’s about a product issue
For Collaborations & Press
Interested in working together, gifting, or featuring Silken Swan ?
Please email us with the subject line:
Collaboration Inquiry or Press Request
A Gentle Reminder
We are small team — thank you for your patience and kindness as we respond.
We’re building something soft in a world that moves fast —and we’re so grateful you’re here with us.