Privacy Policy
- Last Updated:
- 9-8-2025
Silken Swan respects your privacy. This Privacy Policy outlines how we collect, use, protect, and store your personal information when you visit or shop on our website.
Your trust means everything to us—and we’re committed to treating your information with care.
1.Information We Collect
When you browse or purchase from Silken Swan, we may collect the following types of information:
- Personal Information: name, email, address, shipping /billing address, and phone number
- Payment Details: payment methods are processed securely through third-party providers (we never store your full payment info)
- Order History: to help manage your account, orders, and customer service
- Device & Usage Data: browser type, IP address, and time spent on our site —collected through cookies and analytics tools
2.How We Use Your Information
We collect this information to:
- Fulfill and ship your orders
- Send order confirmation, receipts, and tracking info
- Provide customer support
- Send marketing emails or updates (only if you opt in)
- Improve our website performance and user experience
- Comply with legal requirements
3.Email Marketing & Opt-in Consent
If you subscribe to our email list (through a form, lead magnet, or purchase) you may receive emails about new products, restocks, brand updates, or gentle little love notes from us.
You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email— or by contacting us directly at hello@silkenswan.com
We will never spam you or sell your email address. Ever.
4.Cookies & Analytics
Our website uses cookies and similar technologies (like Meta Pixel and Google Analytics) to understand how visitors interact with our site.
Cookies allow us to:
- Track website performance
- See which products are most loved
- Improve your shoping experience
You can turn off cookies in your browser settings at any time.
5.How We Protect Your Information
We take reasonable precautions and follow industry best practices to ensure your information is not lost, misused, accessed, disclosed, or destroyed.
All payment transactions are encrypted through secure payment gateways like Stripe, PayPal, or Shopify Payments (depending on the platform).
6.Third-Party Services
We may use trusted third-party services for:
- Payment processing
- Email marketing (Mailchimp)
- Analytics (Google Analytics, Meta Pixel)
- Shipping & fulfillment
These services only receive the data necessary to perform their tasks and are not allowed to use it for anything.
7.International Data
If you’re accessing this site form outside Canada, please note that your information may be transferred to and stored on servers located in Canada or the United States.
By using our site, you consent to this transfer and processing.
8.Your Rights
You have the right to:
- Request access to your personal data
- Ask for corrections or deletions
- Withdraw your consent at any time
just email us at hello@silkenswan.com and we’ll take care of it.
9.Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
Your continued use of our site means you accept the updated terms.
10.Contact Us
If you have questions, feedback, or concerns about your privacy, please contact us at:
Silken Swan